Política de envío

How much will it cost to ship my order?

Delivery costs vary depending on the product and destination. You can download individual price sheets using our pricing and shipping tool

Why are your UK shipping prices for cards more than the price of a stamp?

Our shipping cost price covers pick, pack, handling and packaging and is also a flat rate to offer simplicity for clients and their end customers. We prefer to put these costs of these services into the shipping price rather than bake it into the product price.

All of our UK shipping costs are a ‘flat rate’, which means for some orders it will be over the true cost of the shipping charge. Overall we aim to breakeven on our shipping costs and it is not considered a profit centre.

Simplicity is key to our approach – one flat rate no matter how many items or wherever the items are going in the UK - e.g. offshore or channel islands, etc. We believe this provides the best overall customer experience.

Do you ship to P.O. addresses?

In the majority of cases we can ship to P.O. Box addresses. However couriers like FedEx, UPS and DPD cannot deliver to these types of addresses, and framed prints and canvases are often too big to go to P.O. Boxes (other than in Australia).

How does pricing work when shipping multiple items?

Our shipping models typically have a column that shows the costs for including additional items. And many of our rolled prints are all flat rated for shipping, regardless of the quantities ordered.

When products are coming from multiple different labs then the individual shipping costs will be combined.

Why hasn’t my order been delivered yet?

All items have estimated delivery times shown in our price lists and apps to give you an idea of how long it typically takes to deliver a product to various countries around the world.

Factors which could delay delivery times include:

  • Mistyped or incorrectly formatted address
  • Customs and import restrictions
  • Failed delivery attempts (i.e. no one home to receive the order)
  • Postal strikes
  • Other adverse conditions (such as storms and natural disasters)

If there is a protracted delay with your order then our customer support team will typically deal with this proactively. Alternatively, if an order is outside the expected delivery window then please contact twilvina@gmail.com for additional information.

Occasionally, orders do get lost in the mail - more often, we find, when being shipped untracked to less common shipping destinations. In the event that an order is not received within 30 days of ordering, we’ll be more than happy to send a replacement. Just let us know at twilvina@gmail.com  and we’ll make the arrangements on your behalf. Please note however that we cannot offer free replacements for orders not received due to an incorrect address.


What happens if a product is damaged in transit?

We ask for a photo of the damaged goods, and we’ll then gladly send a free replacement.

Where will my order be shipped from?

Upon receiving your order, Prodigis' print API automatically routes it to the fulfilment centre nearest to you for printing, packing and shipping, resulting in shorter shipping distances, faster delivery times and less environmental impact.